1. What was your most horrible call as a technical support associate?
2. What was the craziest thing you did during on a call?
3. How do you feel when a customer tells you that you have a very strong and hard accent? How did you deal with it?
4. Tell me something about a call that lasted more than an hour of troubleshooting their service problems. How did you handle such call? What did you do to resolve your customer issue/s?
5. Have you ever mentioned a sarcastic statement to your customer for them to feel how stupid they are during a call? If yes, what was it?
6. What do you usually do or say when your customer is on hold because you need to research something to resolve their issues?
7. What is your favorite aux status on the avaya?